Terms and Conditions
Please read these terms and conditions carefully before sending us your phone(s).
You should understand that by submitting an order, you agree to be bound by these
terms and conditions.
We recommend you take note of your IMEI number in case there is a problem with your
order. Your IMEI number can be found at the back of your phone under the battery
or by typing in *#06#
Each device sold by you should match the make and model stated when registering
your order and meet the following conditions:
- The device must turn on and off.
- The device must be fully functional and complete.
- The screen must be working and intact.
- The battery must be included and fully charged.
- The device must not be crushed or liquid-damaged.
- The device must be original and meet the manufacturer’s original specifications.
We don’t make reductions for light wear and tear and cosmetic damage and for other
types of damage you can use our detailed valuation tool to obtain a price before
you send in your items.
No phone is ever the same so grading does vary from model to model, depending on
the damage and condition. To give you an idea of how any damage can affect our valuation
please have a look at our table.
Please be aware these are just an outline and damage is judged on a phone by phone
basis. These reductions may vary depending on how your item can be reused, resold
Device has visible cosmetic damage
Cracked Plastic Screen. Missing or broken front or back covers. Missing or faulty buttons
Water Damaged but still powers on.
Bad cracks, LCD damage, smashed glass screen, faulty home button.
Blocked, stolen or fake items. Doesn''t power on.
48 hour phone back guarantee
If you receive a revision of 10% or more we will give you 48 hours to contact us
to have your order returned free of charge. If after 48 hours we haven’t heard from
you your payment will be sent.
Pins / Passwords
If you have a PIN or Password on any of your items you should remove this before
Prices offered on our website are subject to change at any time without notice.
When your order has been placed, the prices quoted are guaranteed for 7 days. (This
is the date on which we send you a confirmation letter and Packetpost Returns pack or
from the date that you print a Packetpost Returns label). If your phones are received after
7 days from the “issue letter date” the up-dated, current prices will apply.
If the device(s) received differs to the device(s) registered on-line, the order
will be processed based on the device(s) received, not the device(s) registered.
WeBuyAnyPhone.com will have the final decision on all device values.
When we receive your order, we will check that it is complete, and that it meet
our terms and conditions. Providing it does, we will action payment within 5 working
Please Note: Payment can only be made to the name, address and details provided
If you have damaged your cheque, you can have it reissued, free of charge, by posting
us a written request and including the damaged cheque to the following address:
Unit 9B, Pyramids Business Park
If the damaged cheque is not received by us, a cancellation fee will apply and will
be deducted from the re-issued cheque value.
If you have lost your cheque, you can request for it to be cancelled and re-issued.
A cancellation fee will apply and will be deducted from the re-issued cheque value.
We recommend sending high value items by registered post (Special Delivery) this
gives you the peace of mind and ability to track your items.
You can also use the WeBuyAnyPhone.com Packetpost Returns pack or label provided. We do
not accept responsibility for non-delivery of devices or damage in transit. We also
recommend to avoid any damage during transit devices are packaged adequately using
Registered deliveries should be sent to us at:
Unit 8 Etna Court
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN
YOUR RIGHTS TO DO SO.
By placing an order through our site, you warrant that:
- You are resident in Great Britain or Northern Ireland;
- You are accessing our site from that country;
- You are legally capable of entering into a binding contract;
- You are at least 18 years old; or
- If you are under 18 years of age, that you have obtained your parent’s or guardian’s
consent to sell your device to us for the sum indicated via our website.
You and your parents or guardians release us of any liabilities or claims that may
arise if you send the phone to us in breach of this warranty. If you deal as a consumer
any provision of this contract which is of no effect to a consumer shall not apply.
Your statutory rights are not affected by this contract. For the purposes of these
terms and conditions, "consumer" means an individual who neither makes this contract
in the course of a business, nor holds himself out as doing so, as defined by the
Unfair Contract Terms Act 1977.
- You are responsible for cancelling any airtime contract linked to each handset.
We are not responsible for any call costs arising before, or after, receipt of your
handset, or arising from any other circumstances whatsoever.
- Please remove SIM cards before sending us your mobile. Any SIM cards received by
us will be destroyed, and so obviously cannot be returned. (We will dispose of them
appropriately.) We accept no liability in the event that any phone that has been
sent with its SIM card is lost and charges are then incurred. You shall continue
to be responsible for such charges.
- Please ensure all personal data is removed from devices before sending them to WeBuyAnyPhone.com.
This includes but is not limited to all personal details, SMS, photos, videos, games,
songs or other data. WeBuyAnyPhone.com will not accept responsibility for the security,
protection, confidentiality or use of such data. By sending your device to us you
agree to release us from all and any losses, claims or damages with respect to the
data enclosed or stored therein or on any media used in conjunction with the device.
How The Contract Is Formed Between You And Us
Our site is only intended for use by people registered with us and resident in Great
Britain and Northern Ireland. At our complete discretion we may accept or reject
orders from people outside of these territories. Your contract with us will be formed
when we receive your order. It will incorporate these terms and conditions. You
must own all rights, title and interests in any device(s) that you send to us. Ownership
of the device(s) will only pass to us when we receive the devices, in accordance
with these terms and conditions, and we have dispatched payment to you, when, hence,
a contract will be formed. The contract between you and us is binding on you and
us and on our respective successors and assigns. You may not transfer, assign, charge
or otherwise dispose of a contract, or any of your rights or obligations arising
under it, without our prior written consent We may transfer, assign, charge, sub-contract
or otherwise dispose of a contract, or any of our rights or obligations arising
under it, at any time during the term of the contract. You may cancel the contract
with us at any time up to the time when you send us the device ("cooling-off period"),
- the contract was negotiated and concluded exclusively by means of distance communication
(including, but not limited to, telephone, letter, fax or email); and
- you are a natural person acting outside the purposes of any business.
When cancelling during the cooling-off period, you need not give us any reason for
cancelling the contract, nor will you have to pay any administration charges. To
cancel the contract you must notify us in writing. This contract cannot be cancelled
once our payment has been issued to you.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance
of, any of our obligations under a contract that is caused by events outside our
reasonable control or due to our compliance with any applicable laws or regulations.