Complaints Policy
If you wish to raise a complaint, please do so by following the instructions below
How to raise a complaint
All complaints must be made by any of the following channels:
- info@webuyanyphone.com
- Customer Services Department, WeBuyAnyPhone, Unit 8 Brickfield Trading Estate, Brickfield Lane, Eastleigh, Hampshire, SO53 4DR
What we require
For us to fully investigate your complaint we require the following:
- Your name and order number
- A valid contact number and email or postal address
- A summary of the issue with as much detail as possible
- A copy of any communications related to this complaint
The next steps
We will acknowledge your complaint within 2 working days of receipt (Please note postal responses may take longer). Your complaint will be recorded and assigned to a senior member of staff, who will investigate and provide you with regular updates throughout the investigation. We aim to resolve all complaints within 5 working days.